Help

Accessibility

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. In those circumstances, please Contact Us.

PDF Format

Some of the pages available on our Web site are electronic versions of documents that were originally designed for printing. These documents may also be available for download in PDF format so that you can view and print them with virtually the same graphics, typography and layout as the original version.

Before you can open any of the PDF documents on our Web site, you will first need to install one of the free PDF reader software programs from the list below.

If you choose not to use a reader, you can have the PDF file converted to HTML or ASCII text by using an online conversion service such as one offered by PDF converter The WWW icon indicates a link that takes you outside the federal government's common web environment. or Google's view as HTML The WWW icon indicates a link that takes you outside the federal government's common web environment. feature.

If you have difficulty downloading forms on this Web site, please Contact Us.

Enable JavaScript

This Web site makes extensive use of JavaScript so please follow the instructions below to enable this on your browser if you have not already done so.

Instructions to enable JavaScript in Netscape Navigator

  1. On the menu bar click on Edit,
  2. Select Preferences,
  3. Under "Category:" on the left-hand-side, click on Advanced,
  4. On the right-hand-side, put a checkmark next to Enable JavaScript (see below),
  5. Click on OK.
Image of preferences page of Netscape Navigator
Text description of image

Image of preferences page of Netscape Navigator, under advanced category, arrow pointing to third item, Enable Javascript

Instructions to enable JavaScript in Internet Explorer

  1. On the menu bar click on either View or Tools, depending on your browser's version,
  2. Select Internet Options,
  3. Under "Internet Options:" click the Security tab at the top,
  4. Click on the Custom Level button at the bottom of this window,
  5. Scroll down to Scripting,
  6. Click on Enable (see below),
  7. Click OK.
Image of security settings page of Internet Explorer
Text description of image

Image of security settings page of Internet Explorer, with an arrow pointing to the Custom Level button


Image security settings page of Internet Explorer
Text description of image

Image of security settings page of Internet Explorer, with an arrow pointing to enable under Scripting, Active scripting option.

Instructions to enable JavaScript in Firefox

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click on the Content icon.
  4. Check the box next to Enable JavaScript.
  5. Click OK.
Image of options page of Firefox
Text description of image

Image of options page of Firefox, under the content tab with an arrow pointing to Enable JavaScript

Enlarge Text

You can increase the text size on our pages by changing the settings in your web browser. Just follow the instructions below.

Internet Explorer

To increase the type size in Internet Explorer:

  1. Select View in the menu bar.
  2. Select Text Size.
  3. From there, select Larger or Largest until the desired text size has been reached.

Firefox

To increase the type size in Firefox:

  1. Select View in the Menu Bar.
  2. Choose Zoom In to increase text size or Zoom Out to decrease text size.
  3. Select Reset to return text size to default settings.

Help on Forms

All Forms that are available on our Web site come in the following format:

PDF files can be:

  • viewed or printed on-screen
  • downloaded onto your computer

Publications for retired members, available on our Web site, include booklets, information kits, and bulletins. Each publication is available in one or more of the following formats:

HTML files files can be:

  • viewed or printed on-screen
  • downloaded onto your computer

PDF files files can be:

  • viewed or printed on-screen
  • downloaded onto your computer

Using PDF files for forms and publications

To access Forms and/or Publications for retired members in PDF format, download the free Adobe Adobe Reader® The WWW icon indicates a link that takes you outside the federal government's common web environment., Foxit Reader The WWW icon indicates a link that takes you outside the federal government's common web environment., xPDF Reader The WWW icon indicates a link that takes you outside the federal government's common web environment. or xPERT PDF Reader The WWW icon indicates a link that takes you outside the federal government's common web environment. which allows you to view, navigate, and print PDF files from all major computer platforms.

  • View and print

    With your Adobe Acrobat Reader®, you can view and print PDF files just as you would any word-processing file. When the Reader is installed on your computer, simply click on the hyperlink that leads to the PDF file.

  • Download

    There are two ways to download a PDF file onto your computer.

  • When you are at a hyperlink to the PDF file but have not yet opened the file:

    Microsoft Internet Explorer®: Right-click on the hyperlinked PDF file name and select "Save Target As" then save the document in any directory and access the file with your Reader.

    Netscape™: Right-click on the hyperlink and select "Save Link As" then save the document in any directory and access the file with your Reader.

  • When you have already opened the PDF file:

    Microsoft Internet Explorer®: Select "File" and then "Save As" in your Web browser's toolbar. Save the document in any directory and access the file with your Reader.

    Netscape™: Select "File" and then "Open page" in your Web browser's toolbar. In the menu box, select "Choose file" and save the document in any directory. Make sure the file specification says "All types". Access the file with your Reader.

Using HTML files for publications

  • View

    Click on a hyperlinked word(s) or image to access the HTML file it is linked to.

  • Print

    Once you have accessed an HTML file, select "File" and then "Print" in your Web browser's toolbar.

  • Download

    Once you have accessed an HTML file, select "File" and then "Save As" in your Web browser's toolbar and save in a directory.

Media Players (for viewing interactive content)