Want to keep positive enrolment simple?

If you are not a registered member of the Sun Life Member Services Web site, which gives you the ability to enrol online, we recommend you wait for your positive enrolment package from Sun Life. It should arrive between now and August 15, 2010 and will contain a pre-filled form that you can submit and an 11-digit PIN which will give you the ability to go through the process online.

It is time to complete your Public Service Health Care Plan (PSHCP) positive enrolment!

If you are registered as a user on the Sun Life Plan Member Services website, you can complete positive enrolment online at http://www.sunlife.ca/enrolment_pshcp using your access ID and password.

If you are not registered as a user on the Sun Life Plan Member Services website, Sun Life will mail you a positive enrolment information package starting July 15th, 2010 to the address they have on file. This package will contain everything you need to complete positive enrolment on paper. It will also contain an 11-digit PIN that you can use to complete positive enrolment online.

If you don’t receive a paper enrolment package at home by August 15th, 2010, contact the Sun Life PSHCP Call Centre Monday to Friday, 6:30 a.m. to 8:00 p.m. EST in the National Capital Region at 613-560-7846 or 1-877-283-1411 (toll free).

Positive enrolment is mandatory for all PSHCP members. As of November 1, 2010, your claims will not be paid if you have not completed positive enrolment.

To ensure that you receive your PSHCP benefit card by November 1, 2010, submit your enrolment information to Sun Life by September 15, 2010.

For additional information please consult the Public Service Health Care Plan Benefit Card Frequently Asked Questions.

The latest Public Service Health Care Plan (PSHCP) Bulletin, #24 is now online!

The PSHCP Administration Authority has issued Bulletin #24 to inform plan members that the PSHCP benefit card will be accepted at pharmacies in Canada as of November 1, 2010 and that positive enrolment, a mandatory step in card implementation, will begin in mid-July.

It is important to note that only plan members who have submitted claims to Sun Life and therefore, for which we have an address on file, have received the bulletin.

Members of the Public Service Health Care Plan (PSHCP), get ready for positive enrolment!

In the fall, you will be eligible to receive a PSHCP benefit card, which will be accepted at pharmacies in Canada as of November 1, 2010 to pay directly for prescription drugs and some medical supplies.

In order to receive cards for yourself and eligible family members, you will need to complete positive enrolment. Positive enrolment is the process where members provide information for themselves and their eligible dependants (spouse/common-law partner and each eligible child). Claims are validated based on this information and will be declined if you have not completed positive enrolment. To help facilitate your enrolment, you can sign up on the Sun Life Web site.

Take action today

To sign up on the web, go to www.sunlife.ca/pshcp. Click on Register now and follow the instructions. Sun Life will send your password to you by mail. If you have never submitted a claim to the PSHCP, you will need to contact the Sun Life PSHCP Call Centre at 1-888-757-7427 (toll free in North America) or 613-247-5100 in the National Capital Region to register for an access ID before registering to the Web site.

If you provide your e-mail address when you register to the Web site, Sun Life will notify you by e-mail when positive enrolment begins in the summer of 2010. Being registered will allow you to enrol quickly and easily.

Already signed up on Sun Life's Web site?

You may need to reset your access ID or password if either has not been used for some time or has expired. Go to www.sunlife.ca/pshcp. Click Forgot your access ID? or Forgot your password? on the sign–in page and follow the instructions.

In addition, by signing up on Sun Life's plan member site, you can:

• Find out when you can submit your next claim for glasses;
• Change you address in Sun Life's PSHCP files;
• Confirm that your claim has been received and is being processed;
• Get quicker access to your claim reimbursements by signing up for direct deposit; or
• Be notified by e-mail that your claim has been processed.

The latest Public Service Health Care Plan (PSHCP) Bulletin #23 is now online!

The PSHCP Administration Authority has issued Bulletin #23 to inform plan members that the new contract to administer the PSHCP was awarded to Sun Life Assurance Company of Canada. The bulletin continues to detail the latest developments regarding the issuance of the PSHCP benefit card and describes the upcoming positive enrolment process.

It is important to note that only plan members who have submitted claims to Sun Life and therefore, for which we have an address on file, have received a hard copy of the bulletin.

Public Service Health Care Plan Contract Award

On September 24, 2009, Public Works and Government Services Canada awarded, on behalf of the Government of Canada, a six-year administrative services contract for the Public Service Health Care Plan (PSHCP) to Sun Life Assurance Company of Canada.

The contract introduces new and enhanced services in line with current industry standards for health benefits plans. It will bring about better and timelier service for Plan members and improvements to plan administration and benefits management.

The new contract will provide electronic claims processing for pharmacy benefits (e.g. prescription drugs and selected medical supplies) with the use of a PSHCP benefit card. You and your dependants (eligible family members) will no longer have to pay the full amount of your pharmacy benefits up front and then file a paper-based claim for reimbursement. With the new system, the pharmacist will process the claim electronically at the time the prescription or medical supply is purchased, and you will only pay your portion of the cost.

A transition period of approximately 14 months is required for Sun Life to implement the processes and systems needed to meet electronic claims and other service requirements. Towards the end of the transition period, Sun Life will launch an enrolment process at which time you will be required to enrol yourself and your dependants. This will provide Sun Life with the necessary information to begin electronic claims processing and to receive the PSHCP benefit card.

During the transition period, claims and payments will carry on under the terms of the existing PSHCP contract. Please continue submitting claims to Sun Life using the existing Public Service Health Care Claim Form.

To be kept informed about progress on Sun Life's transition to the new contract please visit the Treasury Board Secretariat Web site, the PSHCP Administration Authority's Web site and this Web Portal. Additional information will also be available through Sun Life communications, the PSHCP Bulletin and internal communications from your employer.